Customer Support Representative (Work From Home)

At Newsela, Customer Support Representatives (CSRs) are the face of the company and the voice of the customer. In this role, you will execute both of these critical functions by being the frontline su...

Customer Support Representative (Work From Home)

14 November 5:25 PM

Company: Newsela

Location: The Colony, Denton County

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Description

At Newsela, Customer Support Representatives (CSRs) are the face of the company and the voice of the customer. In this role, you will execute both of these critical functions by being the frontline support for end-users, helping them to navigate Newsela.com, clearing confusion on site tasks, and alleviating frustration for user pain points. You'll also lead the charge in collecting information and trends from the user experience, and using it to influence product, implementation, and integratio… View full job description

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